Cancellations and modifications
What if I want to cancel my reservation?
It will depend on the type of conditions you have accepted in the reservation.
In the event that you want to cancel your trip, and you have a flexible rate, you can cancel the reservation up to 8 days before the arrival date at no cost.
If the cancellation is within 7 days before arrival, the reservation deposit will not be returned.
And if you cancel the same day or do not show up at the hotel without prior notice, 100% of the price of your stay will be charged.
If your rate is non-refundable, you lose the total price paid.
Can I change my reservation?
In case you want to change the dates of your reservation, we will try to adapt as much as possible. But the change will always be subject to availability of places for your new date. Send us an email to confirm the change of date or cancellation, so that we have your request in writing, which will be effective at the time of receipt of the email by the hotel and we will send you an email with the acceptance or proposal of other dates.
Remember that even if you call us to check availability of your new dates, you will have to send us your request in writing.