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Conditions and guarantees of the hotel rural Morvedra Nou

General conditions

What does it mean to make a reservation through the Morvedra Nou website?

At the time of making a reservation directly through our website, you give us the consent of all the general conditions that are considered an integral part of the reservation. And that is completed with the specific applicable legislation in force. You can see the general conditions of your reservation at the time of making it, as well as the services added to your stay according to the indicated price, which includes VAT. It doesn’t include the tourist tax.

Responsibility of the client

What is my responsibility as a client?

Basically, answer for the veracity of the data that you send us when making your reservation. Think that incorrect data can lead to the cancellation of your reservation.

Bookings

What are the conditions accepted when I make a flexible reservation on the Morvedra Nou website?

  1. We only ask for a 10% deposit with the reservation. And you can cancel or modify it up to 8 days before the arrival date and the deposit paid will be returned.
  2. In case of cancelling or modifying your reservation in the 7 days prior to arrival, we will not refund the deposit. And we will charge you the total price of your reservation in case you do not show up at the hotel on the date you had reserved without having notified.
  3. For this reason, when you book through our website, you will make the deposit payment through a secure platform on a secure server of the bank that corresponds with a credit card number as a guarantee.
  4. The reservation will not be completed if you do not make such a deposit, and we will consider it null.
  5. Payment of the rest of the reservation can be made upon arrival at the hotel. At the time of choosing your travel dates and having paid the deposit, we will send you an email confirming that we are waiting for you at Morvedra Nou with the reservation conditions you have chosen.
  6. In the event that the wrong price is displayed when making your reservation, we will give you the option to pay the correct price or cancel the reservation. We will notify you in the shortest possible time if this happens.

What are the conditions of a non-refundable reservation?

  1. At the time of the reservation you must pay 100% of the reservation. You will make the total payment through a secure platform from a secure server of the bank that corresponds with a credit card number.
  2. In case of cancelling or modifying the reservation, we will not refund your payment.
  3. The reservation will not be completed if you do not make the payment, and we will consider it null.

Cancellations and modifications

What if I want to cancel my reservation?

It will depend on the type of conditions you have accepted in the reservation.

In the event that you want to cancel your trip, and you have a flexible rate, you can cancel the reservation up to 8 days before the arrival date at no cost.

If the cancellation is within 7 days before arrival, the reservation deposit will not be returned.

And if you cancel the same day or do not show up at the hotel without prior notice, 100% of the price of your stay will be charged.

If your rate is non-refundable, you lose the total price paid.

Can I change my reservation?

In case you want to change the dates of your reservation, we will try to adapt as much as possible. But the change will always be subject to availability of places for your new date. Send us an email to confirm the change of date or cancellation, so that we have your request in writing, which will be effective at the time of receipt of the email by the hotel and we will send you an email with the acceptance or proposal of other dates.

Remember that even if you call us to check availability of your new dates, you will have to send us your request in writing.